After Sales

Five-year warranty

We build our log buildings to a high standard that we have refined over more than 20 years. We will therefore have every confidence in sending you your Warranty Certificate, which guarantees the main structure for five years, once your building is completed.

We hope that your relationship with us will have only just begun at that point, because we also like our specialist Maintenance Department to look after the buildings we supply. All types of construction require some form of maintenance to assure the building's long-term welfare. Log buildings are no exception, and like other buildings they have an indefinite life span with proper maintenance. We have devised a special Service Plan to cover this.

Service Plan extends warranty

When you receive your Warranty Certificate, you will also receive an invitation to join our Service Plan. The Service Plan extends your warranty to up to 25 years, subject to your continued participation in the scheme.

Why do I need a Service Plan?

Norwegian Log's Service Plan gives you the reassurance of knowing that your building has an annual expert inspection. For example, your building will need treatment with a microporous stain from time to time, to maintain the lustre of the log and protect it from ultraviolet light, wind and rain. We will advise you when this is necessary, and will offer to carry out the work for you.

Remember that by looking after your building properly, you keep it in the best possible condition and protect your investment.