The questions and answers listed below relate to Norwegian Log's products in general. You will find specific FAQs under individual product ranges.
Q: Do your logs come from sustainable forestry?
A: All logs used by Norwegian Log come from sustainable forestry in Scandinavia.
Q: What wood species do you use?
A: All logs come from European spruce. The timber is slow grown and has an indefinite life span if properly maintained.
Q: Are the logs treated?
A: Before manufacture all logs are kiln dried to ensure a low moisture content to reduce shrinkage and settlement. Once erected all buildings receive a coat of micro-porous colour preservative stain.
Q: How long will my Norwegian Log building last?
A: Your building will have an indefinite life span provided it is properly maintained. There are log houses in Norway that are hundreds of years old.
Q: Is my Norwegian Log building guaranteed?
A: All our buildings are covered by a full 5-year warranty, provided they are maintained to our recommendations. The warranty can be extended to 25 years if you subscribe to our annual maintenance service.
Q: Will my Norwegian Log building need re-treating?
A: Yes. All wood products need maintaining to keep their lustre and to protect them from ultraviolet light, wind and rain. As part of our maintenance service, we will advise you when the building requires a new coat of stain.
Q: Will I have any difficulty getting insurance for my Norwegian Log building?
A: Our logs have a ½-hour fire certificate carried out by TRADA (Timber Research and Development Association) to a British standard. Our clients have therefore had no difficulties in obtaining insurance. If your building requires Building Regulations approval, the structure must conform to all requirements under Building Control, including fire resistance.
Q: Do Norwegian Log buildings arrive in one piece or in panels?
A: All our buildings are constructed log by log, which enables us to access the most awkward sites. We deliver buildings to site in wrapped packs, which can either be unloaded in bulk by forklift or carried as individual logs for ease of access.