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Frequently asked questions

The questions and answers listed below relate to Norwegian Log's products in general. You will find specific FAQs under individual product ranges.

Do your logs come from sustainable forestry?

All our logs come from Northern Scandinavia, where replanting to ensure sustainability is a legal requirement. The cold climate means the trees grow very slowly, giving a very strong, close-grained log.

How are your logs treated?

All our logs are first kiln-dried to ensure a low moisture content. This reduces shrinkage and settlement. Once erected, all our buildings receive a coat of microporous natural oil preservative in your choice of colour, followed by a further coat of UV protection.

Will I need to re-treat my Norwegian Log building?

All wood products need maintenance to keep their lustre and to protect them from ultraviolet light, wind and rain. When you join our optional service plan, we will advise you when your building requires a new coat of stain. With proper maintenance, your building will have an indefinite life span. There are log houses in Norway that are centuries old.

Will I have any difficulty insuring my Norwegian Log building?

Our logs have a ½-hour fire certificate carried out by TRADA (Timber Research and Development Association) to a British Standard. Our clients have had no difficulties in obtaining insurance. Note that if your building requires Building Regulations approval, the structure must conform to all requirements under Building Control, including fire resistance.

Will my Norwegian Log building arrive in one piece or in panels?

We assemble most of our buildings on site log by log, which enables us to access the most awkward sites. We will deliver your building to your site in wrapped packs, which we unload in bulk by forklift or carry as individual logs for ease of access. A walkway down the side of your house or a straight run through your house should be sufficient. We’ll inspect your site to confirm that access is suitable. If there are no restrictions on access, we can pre-assemble some buildings in the factory and deliver them to your site in convenient modules.

Is my Norwegian Log building guaranteed?

All our buildings have a full five-year warranty, provided they are maintained to our recommendations. You can extend the warranty to 25 years when you join our optional warranty inspection plan.

Do I need Planning Permission for a building in my garden?

In most cases, no, provided it satisfies all the criteria for Permitted Development, outbuildings are considered to be permitted development, subject to the following conditions:

  1. The outbuilding is not to the side of a house on designated land* (includes national parks and Broads, Areas of Outstanding Natural Beauty, conservation areas and World Heritage Sites). Outbuildings are permitted development within the grounds of a listed building.
  2. Outbuildings are not permitted development forward of the principle elevation of the original elevation of the house.
  3. Outbuildings and other additions must not exceed 50% of the total area of land around the original house. Sheds and all other outbuildings and extensions to the original house must be included when calculating this 50% limit.
  4. The outbuilding must not itself be separate, self-contained, living accommodation.
  5. The outbuilding is a single storey with a maximum eaves height of 2.5 metres and maximum overall height of 4 metres with a dual pitch roof, or 3 metres in any other case.
  6. If the building is within 2 metres of the property boundary the whole building should not exceed 2.5 metres in height.
  7. A veranda is no higher than 300mm.

*Designated land includes national parks and the Broads, Areas of Outstanding Natural Beauty, conservation areas and world Heritage Sites.

We strongly advise that you check with your local Planning Office before proceeding. If you want to avoid all planning issues, take a look at our Garden Buildings. They feature a different, distinctively contemporary, look, and fall within the 2.5 m height limit for planning close to boundaries.

If I need Planning Permission, can you obtain it for me?

Upon acceptance of our quotation we’ll inspect your site and tell you whether we think you’ll need Planning Permission. If so, we can handle the application on your behalf for a fixed fee. In any case, we’ll always obtain written confirmation from the local authority before proceeding.

Will my building require Building Regulations approval?

Provided your building's internal floor area is less than 15m2, (30m2 if 1 metre from the boundary). Building Regulations should not apply. We strongly advise checking before proceeding. Buildings over 30 m2 require a full Building Regulations application, which we can handle for you.

Do I have to prepare my own base?

If you wish. We’ll provide a drawing and specification for the base when we receive your order. Or we can handle it for you. Our service includes providing a quotation for the base and associated works once we’ve inspected your site.

Can I modify one of your standard designs?

Yes. We believe it is very important that you get the home you want, so we offer a bespoke design service.

Can you construct to my own design?

Provided the main component of the building is log, we can build a structure of almost any size within reason, and for a wide range of applications.

Do I need to employ an architect?

No. We take care of that aspect, including plans and advice on obtaining a Certificate of Lawful Use. This is all part of our planning service package.

Can you provide a price for my existing architect's plans?

We can provide a budget cost, or a fixed-price quotation if you have full plans approval.

Will you undertake Design & Build contracts?

Yes, subject to the scale and geographical location of the works.

I already have my own builder. Can you supply the superstructure only?

We’ll be happy to work with your own contractors for groundworks and installing services.

Are your buildings constructed to current Building Regulations standards?

Yes. When we receive your order, we’ll submit an application on your behalf, or provide a pack with all the information required to obtain Building Regulations approval.

Do you provide indoor pool packages with layouts and prices?

Yes. Please contact us for our brochure and price list or click here.

Can I cover my existing outdoor swimming pool with a Norwegian Log pool enclosure?

Yes, you can in most cases.

I already have my own pool builder. Can you supply the enclosure only?

We’ll be happy to work with your own contractors for groundworks and installing the pool, services, heating and ventilation. We’ll prepare all the working drawings, and on completion of the groundworks we’ll erect your building onto the prepared foundations.

Do you install all over the country?

Over the last 20 years there are probably very few areas that we have not installed a building and we are geared up to work nationwide

I require a large pool with a spa, sauna, gym and snooker room. Is there any limitation on size?

We manufacture each building individually to your specific requirements, and there are no limitations on size within reason.

Does a pool enclosure require planning permission?

Not if it conforms with permitted development, has a pitched roof not to exceed 4m high and a gutter line not to exceed 2.5m and a ground area not to exceed 50% of the residential area of the house.

Do I need Planning Permission for a Norwegian Log transportable home?

Yes, unless you already have another form of consent or you intend to site a mobile home within the legal curtilage of the garden, ancillary to the house, behind the building and for the exclusive use of family members. Permission would normally be given in the form of a Certificate of Lawful Development.

Can I replace an existing mobile home with a Norwegian Log transportable home?

Generally yes, provided you have the necessary local authority permissions. We normally recommend seeking a Certificate of Lawful Use. Our transportable log homes conform to The Caravan Act, and we build them to the relevant British Standards. We strongly advise that you check with your local Planning Office before proceeding.

Can I live in a Norwegian Log transportable home all year round?

We manufacture all our transportable homes to the very highest Norwegian standards. They will be cosy in winter and cool in summer, and therefore ideal for year-round use.

Can you suggest a site where I could purchase a Norwegian Log transportable home?

For second homes and holiday homes, please see our holiday homes for sale section. For residential and park homes, we suggest you contact a park of your choice and ask the site owner to supply you directly with a Norwegian Log transportable home.

Can you deliver a Norwegian Log transportable home to a site with restricted access?

Subject to local authority approval, we can deliver to awkward and/or narrow access sites. In fact, we are experts at delivering to awkward access sites and will be able to assemble on site and conform with all criteria under the The Caravan Act. Please speak to one of our advisors and discuss your access with us.

What types of heating are available for my transportable home?

The heating can be treated exactly the same as a conventional house, for example electric heaters or underfloor heating, gas or oil central heating, heat pumps, either air or ground source.

Can I install a wood-burning stove?

Yes, a large proportion of our residential homes have log burners, it is always wise to let us know where it is going so we can advise on cutting the hole in the roof for the flue.

Can I install solar panels on the roof?

Yes, provided all care is taken to seal all fittings.

Do I need planning permission for my granny annex?

Our granny annexes are classed as mobile homes, and in most cases do not require planning permission provided they are for the exclusive use of a family member and are located within the legal garden (curtilage). We will apply for a Certificate of Lawful Use on your behalf, which will confirm that planning permission is not required.

How does the annex arrive at my house?

We have two methods, depending on the access available. We deliver the pre-manufactured components to your site, ready for our experts to assemble. Alternatively, if crane access is available, we can deliver our modular Stylish Contemporary granny annexes to your site in pre-assembled sections.

Can you deliver a granny annexe to a site with restricted access?

Yes. We can carry the components down the side of the house. If necessary, we can carry them through the house provided there is a straight run.

Can you supply nationwide?

Yes, we work all over the UK.

Can I relocate my annex at a later date?

Bear in mind that your granny annex adds value and buyer appeal to your current property. Should you move to a new house, it probably makes better financial sense to leave your annex behind and buy a new one for your new property. If you do decide to relocate your annex, our modular Stylish Contemporary buildings can be removed and re-assembled in the same way as they are delivered. Our Timeless Traditional models can also be taken down and re-assembled elsewhere.

Do I need Building Regulations approval?

Not with our granny annexes, which are classed as mobile homes and are therefore exempt from Building Regulations. That means there’s no need for expensive deep foundations, for example. And you can position your granny annex closer to a boundary than would otherwise be possible.

Do I have to prepare my own base and connections for services?

Yes, we will provide complete working drawings for you to give to your contractor, who will also dig trenches, etc., for your mains services. For your peace of mind, once your base is complete, we will visit to check that is it correct before we deliver your granny annex.

What are the on-going maintenance requirements?

It will need very little maintenance. Internally, the log walls are maintenance free. Like all timber structures, it will require maintenance and we recommend a coat of clear UV every 2-3 years to protect external elevations exposed to the elements and to maintain the lustre of the log. The application of the UV protector is a simple process.

What guarantees and after-sales packages do you offer?

We give a full five-year warranty on the structure of your annex. You can extend that to 25 years when you subscribe to our two-yearly inspection plan.

Can I modify one of your standard designs?

Yes. We believe it is very important that you get the home you want, so we offer a bespoke design service.

What are your typical build/lead times?

Once you have confirmed your order, our standard delivery time is approximately 10 weeks (subject to design, site conditions and our workload at the time). If we can deliver your granny annex as pre-assembled modules, we only need a few days on site. Assembly from individual components may take 4-10 weeks depending on your design.

Do I need to employ an architect?

No. We take care of that aspect, including plans and advice on obtaining a Certificate of Lawful Use. This is all part of our planning service package.

Where can I see one?

We have a fully fitted out 2 bedroom log home as well as a contemporary garden room at our HQ in Reading with viewings welcome by appointment only.

Do granny annexes come fully fitted out with kitchen and bathroom?

If you live within a 50 mile radius of Reading we can undertake the fit out for you. Outside of that area we provide all the working drawings you will need to give to local contractors who will undertake the work on your behalf.

Is VAT payable?

VAT is payable for a mobile home under 23m2. Mobile homes are designed for residential use and are exempt from VAT, however curtains, blinds and white goods are not exempt.

Do you have to pay council tax on a granny annex?

Granny annexes must be used by a dependent relative and are therefore typically exempt from Council Tax. Otherwise, up to 50% Council Tax is payable.

Does the price of my family annex include fit out?

For the ultimate in time saving convenience provided you are within 50 miles/1 hr of Reading, we can include kitchen, bathroom, electrics, plumbing, heating and floor coverings. Should you wish to use your own people we provide complete working drawings for you to give to your contractor(s).

Where can I see one of your granny annexes?

We have fully fitted-out two and three-bedroom log homes at our HQ in Reading. You are welcome to visit to view (by appointment only, please).

What options do you offer for elderly care?

All our granny annexes have floor plans that meet DDA guidelines for disabled access. We also offer several options to make life easier and safer. For example, we can provide a remotely controlled (Wi-Fi) heating system that enables you or a relative to control the heating via a smart phone or laptop. We can also provide a monitoring system that uses sensors to measure movement and temperature in the granny annex. It maintains privacy (no cameras or microphones) while detecting any lack of movement that might suggest a fall or illness.

It's warm and it's cosy; it's solid and it's quiet. The fragrance of pine reminds you of Scandinavian forests and summer evenings. Your imagination starts to take you places. You imagine a wood burner, perhaps a desk or why not just some space to think?

Our show home is 32 years old, yet customers still say it looks and feels brand new. That's the quality of our workmanship and the materials. When you step into a Norwegian Log building you're stepping into a feeling and just like our buildings it's one that will last.

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