Suzanne Cook, our juggler extraordinaire
If you have decided to buy one of our gorgeous log cabins, then you will soon be chatting to Suzanne Cook, Norwegian Log’s Project Co-ordinator.
Suzanne works in our Reading office and is the key point of contact between customers and our contracts team. She will organise everything from our very first site visit to see you, to accommodation for staff while they are working on your new building, their vehicles and even their power tools. Suzanne is also PA to our busy contracts manager Paul Williams who oversees all our build projects. In short, she’s a juggler extraordinaire and an extremely good one at that.
“I love my job as no day is the same. I really enjoy getting to know our customers and helping such a variety of different people. I’m here to answer their questions and make sure everything runs smoothly. If a customer wants a tweak to their building design then I ensure our team knows about it and all the documentation is updated and correctly signed,” Suzanne explains.
“Once the first site visit has taken place, I’ll send a schedule of works to the customer which covers what will happen when. As soon as the building’s base has been prepared and is ready, then I arrange for Paul to visit to check everything is OK for our team to start the building work,” she says. “I also look after aftercare services once your cabin has been completed.”
Come rain, sunshine or snow, Norwegian Log’s site staff will always graft. “Our teams work in two feet of snow and torrential rain, nothing stops us,” she laughs. “Every issue can be overcome.”
Suzanne joined Norwegian Log two years ago from a smaller company where she was an office manager. “I really like the team spirit at Norwegian Log, we’re like a big family,” she explains. “In the early days here, I had to learn about all the different carpentry tools, there’s quite a range! And the one thing I really couldn’t do without is my email.”
In her spare time, Suzanne is learning a new Scandinavian language – Swedish! “I’m just about to marry a Swede and yes funnily enough he does like log cabins,” she jests.
And if she could buy her own log cabin, where would she want it? “I’d like the biggest one Norwegian Log sells and I’d put it up near Lake Windermere in the Lake District. In the middle of nowhere, wouldn’t that be wonderful!”